Shipping policy

We proudly ship across the US with free shipping on all orders. Your comfort and peace of mind matter to us, so we partner with reliable carriers to get your Jason & Grace pieces to your door safely and efficiently.

Order Cancellations

Changed your mind? You can cancel your order free of charge within 30 minutes of placing it — just email us at support@jasonandgrace.com with your order number. After 30 minutes, your order enters processing and cancellation can no longer be guaranteed. If it's too late to cancel, we're happy to help with a size, color, or product swap instead — reach out and we'll sort it.

Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging.

If you're returning an item because it's damaged, defective, or not what you ordered, we'll make it right at no cost to you — contact us with your order number and a photo, and we'll arrange a replacement or full refund.

For all other returns (wrong size, changed your mind), the customer is responsible for return shipping costs and any applicable customs or duties, and a 15% restocking fee will be deducted from the refund. Before you send anything back, contact us first — in many cases we can offer a swap, store credit, or partial refund that saves you the cost and hassle of return shipping.

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return.

Processing & Shipping Times

All orders are processed within 1–3 business days. Once processed, delivery takes 8–12 business days. You'll receive a tracking number by email as soon as your order ships. Shipping is free on all US orders.

Shipping Carriers We partner with multiple reputable carriers to ensure reliable and timely delivery. The carrier used for your order will depend on the shipping method selected, package weight, dimensions, and your delivery location.

Common carriers we use include:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL

Additional carriers may be used occasionally based on service availability and optimal delivery performance.

Order Cutoff Time Orders placed before 5:00 PM (ET), Monday–Friday will begin processing the same day. Orders placed after 5:00 PM or on weekends/holidays will begin processing the next business day.

Tracking & Updates You'll receive a shipping confirmation email with tracking information as soon as your order ships. You can easily track your package using the link provided.

Missing Items If any items are missing from your delivery, please contact us as soon as possible with your order number and details of the missing item(s). We will investigate promptly and resolve the issue according to our Return and Refund Policy. For best results, we recommend reporting missing items within 7 days of delivery.

Contact If you have any questions about your order or delivery, our customer service team is always happy to help. Email: support@jasonandgrace.com Tel: +1 561 759 1261 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time). Our team will respond within 24–48 hours.