Refund policy

RETURN AND REFUND POLICY

At Jason & Grace, your satisfaction is important to us.

Pricing & Taxes The prices displayed on our site are in US Dollars and include all applicable taxes.

Return Window You have 30 days from the date you receive your order to request a refund.

When We Offer Refunds

  • The item is defective, damaged, or incorrect
  • The item does not match the description or photos
  • You are genuinely not satisfied with the quality or fit

What We Cannot Refund

  • Items that have been worn, washed, altered, or show clear signs of use
  • Personalized or custom-made items
  • Underwear, swimwear, and other hygiene-related items (for health reasons)
  • Orders older than 30 days

Order Cancellations

Changed your mind? You can cancel your order free of charge within 30 minutes of placing it — just email us at support@jasonandgrace.com with your order number. After 30 minutes, your order enters processing and cancellation can no longer be guaranteed. If it's too late to cancel, we're happy to help with a size, color, or product swap instead — reach out and we'll sort it.

Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging.

If you're returning an item because it's damaged, defective, or not what you ordered, we'll make it right at no cost to you — contact us with your order number and a photo, and we'll arrange a replacement or full refund.

For all other returns (wrong size, changed your mind), the customer is responsible for return shipping costs and any applicable customs or duties, and a 15% restocking fee will be deducted from the refund. Before you send anything back, contact us first — in many cases we can offer a swap, store credit, or partial refund that saves you the cost and hassle of return shipping.

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return.

Processing & Shipping Times

All orders are processed within 1–3 business days. Once processed, delivery takes 8–12 business days. You'll receive a tracking number by email as soon as your order ships. Shipping is free on all US orders.

Return Address To ensure your return is processed smoothly and efficiently, please ship your items only to the return address provided by our customer service team after approval.

How to Request a Return

  1. Contact us at support@jasonandgrace.com within 30 days of delivery.
  2. Include your order number and clear photos of the item and reason for return.
  3. Our team will review your request (usually within 24–48 hours).

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time). Our team will respond within 24–48 hours.

Refunds Once your return has been received and gently inspected:

  • You'll receive a confirmation email from us with the outcome
  • Approved refunds are processed back to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account (processing times vary by bank or payment provider)